Refund & Return Policy

At TrueFit Auto Parts, we are committed to providing quality OEM auto parts and excellent customer service. If you need to return an item, please review the return policy below for eligibility, requirements, and return instructions.

How to Process a Return:

1. Request a Return Authorization (RA) Number

To start a return, contact TrueFit Auto Parts Customer Support at info@truefitautoparts.us. Include your order number, contact information, vehicle details (if applicable), and reason for the return.

Once approved, we’ll provide a Return Authorization (RA) Number and return instructions.

Please note: Returns without a valid RA Number may be delayed or refused. Contact our support team before shipping any item back.

2. Prepare the Item for Return

Pack the item securely and, when applicable, include all accessories, hardware, manuals, and documentation that came with your order. Proper packaging helps prevent damage during return shipping.

3. Ship the Item

Clearly write the RA Number on the outside of the package and ship it to the return address provided by our customer support team.

Unless the return is due to an incorrect shipment, defective part, or an error on our part, the customer is responsible for return shipping costs.

 

Refunds:

Once we receive your returned item, it will be inspected to confirm it meets our return requirements. We’ll notify you of the inspection result.

If approved, your refund will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

 

Shipping:

Unless the return is due to an error on our part, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. If a refund is approved, any applicable return shipping costs may be deducted from the refund amount.

Damaged, Defective, or Incorrect Items:

Report the Issue Promptly: Please notify TrueFit Auto Parts within 30 days of delivery if you receive a damaged, defective, or incorrect item.

Provide Supporting Documentation: Include your order number, a description of the issue, and clear photos of the part and its packaging to help us process your claim quickly.

Replacement or Refund: After reviewing your claim, if the item is confirmed to be damaged, defective, or shipped incorrectly, we will provide a replacement or full refund at no additional cost to you.

Items Not Eligible for Return

For quality and safety reasons, the following items are generally not eligible for return:

  • Parts damaged due to improper installation, misuse, neglect, modification, or unauthorized repairs.
  • Electrical or electronic components, unless confirmed defective upon inspection.
  • Custom, special-order, or non-stock parts ordered specifically at the customer’s request.
  • Parts that have been altered, disassembled, or show excessive wear or use.
  • Items returned without a valid Return Authorization (RA) Number, when required.

Please Note: If you’re unsure whether your item qualifies for a return, contact TrueFit Auto Parts Customer Support before shipping it back. We’ll review your request and help guide you through the return process.

Order Cancellation Policy:

Orders may be canceled for a full refund before processing or shipment begins. Once an order has been processed or shipped, cancellations are no longer available. Any subsequent return will be handled according to our Returns Policy.

Get in Touch with Key Stone OEM Parts

For any refund, return, or exchange inquiries, please contact us:

Email: info@truefitautoparts.us

We’re here to help make the return and refund process simple and hassle-free and provide reliable support for all your auto parts needs.