Truefit Auto Parts
Warranty
Warranty Coverage & Terms
Please carefully review the Warranty Policy and Terms & Conditions before placing your order with TrueFit Auto Parts. By placing an order, you acknowledge that you have read, understood, and agreed to the policies, terms, conditions, and requirements outlined below.
1. Warranty Period:
1.1 TrueFit Auto Parts provides a standard 30-day “Parts Replacement Only” warranty, unless a different warranty period or coverage is specifically stated on the invoice.
1.2 If available and purchased separately, the 90-day warranty option extends the standard warranty period by an additional 60 days.
1.3 Unless otherwise stated on the invoice, all other warranty terms, conditions, exclusions, and requirements remain the same under both the 30-day and 90-day warranty options.
1.4 Warranty coverage is valid only during the applicable warranty period. Warranty claims submitted after the applicable warranty period has expired are not covered under this policy.
2. Warranty Activation:
2.1 The warranty period automatically begins on the date the unit is delivered to the purchaser, as confirmed by the shipping carrier’s delivery records.
3. Warranty Coverage & Requirements
3.1 The warranty does not cover labor costs, installation costs, removal costs, diagnostic charges, towing, rental vehicles, or storage fees.
3.2 The warranty is non-transferable and applies only to the original purchaser named on the invoice.
3.3 If a part covered under this warranty is determined to be defective, TrueFit Auto Parts’ obligation is limited to repairing or replacing the covered part or component. If a replacement is required but an equivalent replacement part is unavailable, TrueFit Auto Parts may, at its discretion, issue a refund for the replacement part, not to exceed the original purchase price of that part.
3.4 TrueFit Auto Parts may, at its discretion, replace a defective unit with another used, functional assembly of like kind. The replacement unit may have mileage equal to or greater than the original unit, depending on availability.
3.5 Replacement or repair of an engine, transmission, component, or other part covered under this warranty is considered a warranty repair and does not extend, renew, or otherwise change the original warranty period or its terms.
3.6 All warranty claims must be submitted within the applicable warranty period and must include a copy of the original invoice or other proof of purchase.
3.7 — Engines: Engine warranties cover defects resulting in knocking or excessive smoking, subject to the applicable warranty terms. Coverage is limited to defects in the engine block, cylinder heads, pistons, crankshaft, camshaft, rocker assemblies, and oil pump. Any additional components or accessories included with an engine are not necessarily covered. Bolt-on accessories, electrical control modules, wiring, sensors, and other ancillary components that may be included with the engine are excluded from warranty coverage unless specifically stated otherwise on the invoice. The warranty is void if the engine heat tab has been melted, removed, or tampered with.
3.8 — Transmissions: Transmissions are warranted to be in good working order against covered slippage or shifting failures. Accessories and ancillary components, including but not limited to modulators, governors, electrical control modules, linkage, mounts, seals, gaskets, and fluids, are not covered under this warranty unless specifically stated otherwise on the invoice.
3.9 — Installation & Maintenance Requirements: To maintain warranty coverage, all recommended installation and replacement procedures must be properly followed. TrueFit Auto Parts may require documentation or proof that these procedures were completed. Failure to provide reasonable proof when requested may result in denial of a warranty claim. After installation, the purchaser is responsible for following the vehicle manufacturer’s recommended maintenance schedule and may be required to provide maintenance records or other documentation in connection with a warranty claim.
Recommended Installation & Replacement Procedures
Engines
For proper installation and to help maintain warranty coverage, the following procedures are recommended:
Drain the existing engine oil and refill with the manufacturer-recommended oil and quantity.
Replace the oil, air, and fuel filters.
Replace valve cover gaskets as needed.
Replace the oil pan gasket and rear main seal.
Inspect and, when necessary, replace timing gears, chains, belts, and related gaskets.
Replace the thermostat and gasket.
Flush the cooling system and refill it to the manufacturer-recommended level.
Install new spark plugs and spark plug wires, where applicable.
Inspect and replace belts and hoses as needed.
Transmission & Transfer Case Installation Procedures
For proper installation and to help maintain warranty coverage, the following procedures are recommended:
Drain the existing transmission fluid and refill with the manufacturer-recommended fluid and quantity.
Replace all accessible seals as recommended for the specific unit.
Install a new transmission filter kit, where applicable.
Flush and inspect the transmission cooling lines before installation.
Properly align and fully seat the torque converter into the front pump before installation.
Fill the transmission with the manufacturer-specified fluid to the proper level.
Clear applicable transmission control module (TCM) fault codes before starting or operating the vehicle.
Adjust the throttle position sensor (TPS) cable, where applicable, according to the vehicle manufacturer’s specifications.
4. Warranty Exclusions:
4.1 This warranty does not cover claims, failures, or damage resulting from failure to maintain proper coolant, fluid, refrigerant, or lubrication levels; overheating; abuse; negligence; freezing; fire; flood; vandalism; theft; collision; acts of nature; competition or racing; use not approved by the vehicle manufacturer; improper load capacity; improper towing; contaminated fluids, coolants, or lubricants; misuse; adverse road conditions; riots; acts of war; or other circumstances beyond normal vehicle operation.
4.2 This warranty does not cover labor costs, accommodation expenses, storage fees, incidental or consequential damages, physical injury, property damage, medical expenses, telephone charges, rental vehicle expenses, lost wages or earnings, freight, shipping, towing, or other per-diem expenses.
4.3 Commercial use, for-hire use, sporting use, racing, or other competitive use is not covered under this warranty.
4.4 Breakdowns or failures caused by mechanical alterations, modifications, or installations that do not meet the vehicle manufacturer’s specifications are not covered.
4.5 Factory recalls and failures resulting from a factory recall are not covered under this warranty.
4.6 Costs or expenses associated with obtaining repair estimates, diagnostic evaluations, or work performed solely to determine the cost or scope of a repair are not covered.
4.7 Breakdowns caused by excessive wear and tear based on the vehicle’s age, mileage, or normal operating conditions are not covered. Breakdowns that occur while the part or vehicle is covered under another warranty are also excluded.
4.8 Breakdowns or failures covered by a manufacturer’s warranty or recall, distributor or repairer guarantee, another written warranty, government or court order, decree or settlement, or any valid and collectible insurance policy are not covered under this warranty.
4.9 Leaking gaskets or seals are not covered unless specifically stated otherwise on the invoice. TrueFit Auto Parts does not cover oil leaks or damage to engines or transmissions resulting from failure to replace recommended seals, gaskets, or filters during installation. Transmission failures resulting from failure to properly flush the transmission cooling lines before installation are not covered. Certain transmissions may require relearning, resetting, programming, or flashing by a qualified dealer or repair facility. These services, as well as replacement of electronic valve bodies, are not covered unless specifically stated otherwise. External transmission switches and sensors are not covered.
4.10 Although our parts are cleaned before shipment when applicable, used engines and transmissions may have external dirt, oil, rust, stains, or other normal signs of prior use. Cosmetic or external appearance is not covered under this warranty.
4.11 Warranty claims for parts located or used outside the United States are not covered.
4.12 Claims initiated after the applicable warranty period has expired are not covered.
4.13 Once a warranty claim has been initiated, the purchaser must not continue operating the vehicle or part until TrueFit Auto Parts has reviewed the claim and provided further instructions or a claim determination. Continued operation after a suspected warranty-related failure may void warranty coverage.
4.14 Improper installation of an engine or transmission may void the warranty. Installation must be performed by a qualified automotive repair professional or facility in accordance with the applicable manufacturer’s procedures and specifications. TrueFit Auto Parts may require reasonable documentation of professional installation when evaluating a warranty claim.
5. Warranty Claim:
5. Warranty Claim Process
5.1 All warranty claims must be submitted within the applicable warranty period and must include the required documentation. This may include a diagnostic report or printout from a licensed automotive repair facility or qualified automotive technician, the installation invoice, and receipts or other documentation showing that the Recommended Installation & Replacement Procedures were followed within the required timeframe.
Please email your full name, contact information, order or invoice number, and all required documentation, including clear copies or images of applicable receipts, to info@truefitautoparts.us. A TrueFit Auto Parts representative will review your claim and contact you within 24–48 business hours, excluding major holidays.
5.2 Delivery acceptance is required to initiate a warranty claim. Parts refused at the time of delivery may be subject to a 25% handling and restocking fee, and the purchaser may be responsible for applicable shipping charges.
5.3 Any part claimed to be defective must be made available for inspection upon request by TrueFit Auto Parts before a warranty claim can be approved or resolved.
6. Cancellation, Return and Refund:
6.1 All returns and cancellations require prior authorization from TrueFit Auto Parts.
6.2 If an order has been placed and processed and the purchaser requests cancellation, a 25% handling and restocking fee will apply.
6.3 If an order has been processed and shipped and the purchaser requests cancellation, the 25% handling and restocking fee will apply in addition to any applicable shipping charges, which are the purchaser’s responsibility.
6.4 Incorrectly ordered parts and customer-requested cancellations are subject to a 25% handling and restocking fee. The purchaser is responsible for shipping costs associated with returning the original part and, where applicable, shipping the replacement part. Incorrectly ordered parts and customer-requested cancellations are the purchaser’s responsibility.
6.5 Engines and transmissions must be returned in the same condition in which they were shipped. No refund or credit will be issued for returned engines or transmissions that have been altered, disassembled, installed, damaged, or otherwise changed from their original shipped condition, except for damage that occurred during shipping and has been verified by a TrueFit Auto Parts representative.
6.6 If a part is visibly damaged at the time of delivery, the purchaser should note “DAMAGED” on the delivery receipt and, when possible, have the delivery driver acknowledge and sign the notation. If a damaged or incorrect part is received, the purchaser must notify TrueFit Auto Parts Customer Service by email and telephone within 3 business days (72 hours) of delivery.
DO NOT RETURN THE PART until you receive return instructions and, when required, a Return Merchandise Authorization (RMA) from TrueFit Auto Parts.
6.7 If a part is determined to be defective and covered under the applicable warranty, TrueFit Auto Parts reserves the right to first offer a replacement part. If a suitable replacement is unavailable, a refund for the cost of the part may be issued after the defective part has been returned and inspected. No refund will be issued unless the defective part is returned within the applicable warranty period.
If the purchaser requests a replacement before returning the original defective part, TrueFit Auto Parts may require payment for the replacement part. Once the original defective unit is returned, inspected, and approved, the applicable refund may be processed. Return shipping costs are the purchaser’s responsibility unless otherwise stated in writing by TrueFit Auto Parts.
When requesting a return, the purchaser should provide a detailed written explanation of the reason for the return.
6.8 Unless otherwise authorized in writing, the purchaser is responsible for return shipping costs. A return tracking number must be provided when the item is shipped back. Approved returns must be shipped within 7 business days of receiving return authorization.
The return address and shipping instructions will be provided by TrueFit Auto Parts. Parts must be returned to the designated address. Refunds are issued only after the returned unit has been received, inspected, and verified as the original unit shipped and in substantially the same condition as originally shipped, subject to the applicable return and warranty terms.
6.9 This warranty covers eligible defective parts and incorrectly shipped items only. TrueFit Auto Parts provides a Parts-Only Warranty. Labor, installation, removal, storage, diagnostic, towing, rental, or other related costs are not covered unless specifically stated otherwise in writing.
7. Maintenance Requirements:
7.1 In the event of a warranty claim, the purchaser may be required to provide acceptable documentation demonstrating that the vehicle has been maintained in accordance with the vehicle manufacturer’s recommended maintenance schedule.
7.2 Acceptable maintenance records should:
Be issued on the date the maintenance service was performed.
Identify the purchaser or vehicle owner.
Be generated or issued by the automotive service facility that performed the maintenance.
Include the vehicle mileage at the time of service.
Include the service date.
Include the vehicle identification number (VIN).
Include the vehicle year, make, and model.
Clearly identify the maintenance services performed and parts or fluids used, when applicable.
Include a record of payment for the services performed.
Be legible and complete.
Handwritten additions or alterations to maintenance records, receipts, or repair orders may not be accepted as
8. Other Terms and Conditions:
8.1 By authorizing a credit card or other payment method for a purchase, the purchaser agrees to comply with the applicable payment terms and to contact TrueFit Auto Parts promptly regarding any billing or order-related concern. Nothing in these terms limits any rights or protections that cannot legally be waived.
8.2 On eligible orders, initial delivery shipping charges may be waived when the delivery address is a commercial location accessible by a standard semi-trailer truck. Additional shipping charges may apply to residential, limited-access, liftgate, or other special-delivery locations. The purchaser is responsible for approved return shipping costs unless otherwise stated in writing. Shipping and handling charges are generally non-refundable unless otherwise required by applicable law or stated in this policy.
8.3 Due to the nature of used automotive parts, to the maximum extent permitted by applicable law, TrueFit Auto Parts’ liability arising from the sale or provision of a part will be limited to the purchase price paid for the applicable part. If a covered part is determined to be defective, the available remedy may be limited to replacement of the part or another remedy not exceeding the amount paid for that part, at TrueFit Auto Parts’ discretion and subject to applicable law.
8.4 Deposits paid to reserve or hold a specific part are non-refundable unless otherwise agreed in writing or required by applicable law.
8.5 Engines and transmissions should be installed by a qualified automotive professional at a properly licensed automotive repair facility. Where required by the applicable warranty terms, proof of professional installation may be requested as part of a warranty claim.
8.6 Incorrectly ordered parts and customer-requested cancellations are the purchaser’s responsibility and are subject to the applicable return, cancellation, restocking, and shipping terms outlined in this policy.
8.7 Engines and transmissions must be returned in their original assembled condition as shipped. Returns that have been disassembled, altered, installed, damaged, or otherwise changed from their original condition may not qualify for a refund or credit, subject to applicable law and the terms of the applicable warranty or return policy.
8.8 The purchaser is responsible for any applicable use tax or other taxes required by law on purchases for which TrueFit Auto Parts does not collect the applicable tax.
8.9 To the maximum extent permitted by applicable law, TrueFit Auto Parts will not be liable for incidental, special, indirect, or consequential damages arising from the purchase, installation, use, or inability to use any goods or services. To the extent permitted by law, TrueFit Auto Parts’ maximum aggregate liability will not exceed the purchase price paid for the specific goods or services giving rise to the claim.
8.10 To the maximum extent permitted by applicable law, the purchaser agrees to indemnify and hold harmless TrueFit Auto Parts, its owners, employees, representatives, contractors, affiliates, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from the purchaser’s material violation of these Terms & Conditions or misuse of purchased products. This provision does not apply to claims resulting from TrueFit Auto Parts’ own unlawful conduct or liability that cannot legally be limited or waived.
9. Disclaimer:
9.1 Used units, including engines, transmissions, axles, and other assemblies, may include wear items or accessories that are not guaranteed as part of the sale. These components may need to be replaced before installation. Common items that may not be covered include, but are not limited to, nuts, bolts, links, seals, bushings, ball joints, brackets, bezels, wiring, cables, sensors, and other accessories or ancillary components, depending on the part purchased.
9.2 TrueFit Auto Parts does not guarantee the color of any part sold. Used parts may require repainting, refinishing, reupholstering, or other cosmetic work to achieve the desired color or appearance.
9.3 Mileage information is provided based on the records and information available to TrueFit Auto Parts and is not guaranteed unless specifically stated otherwise in writing.
9.4 Typical delivery time is approximately 7–14 business days. Delivery times may vary due to carrier delays, weather, availability, holidays, remote locations, or other circumstances beyond our control.
9.5 Residential deliveries may incur additional shipping or delivery charges unless alternative arrangements have been agreed upon in advance.
9.6 OEM parts may be interchangeable across multiple years, makes, and models. Fitment depends on the specific vehicle configuration and part specifications. TrueFit Auto Parts will make reasonable efforts to verify fitment using the vehicle information or VIN provided by the purchaser; however, the purchaser is responsible for confirming compatibility before installation unless fitment has been expressly guaranteed in writing.
9.7 TrueFit Auto Parts reserves the right, to the extent permitted by applicable l
10. Privacy & Customer Information:
12.1 TrueFit Auto Parts is committed to protecting the privacy and security of customer information. Personal information collected through our website or during an order will be used only for legitimate business purposes, including processing payments, managing orders, providing customer support, arranging shipping and delivery, and communicating with customers about their transactions.
We may work with trusted third-party service providers, including payment processors, customer service providers, shipping carriers, and freight delivery companies, to assist with payment processing, order fulfillment, and delivery. We share only the information reasonably necessary for these providers to perform the services requested.
TrueFit Auto Parts does not sell or rent customers’ personal information. Information may be shared with service providers and business partners when necessary to provide our products and services, as described in our Privacy Policy.
We may send transactional communications by phone, SMS/text message, or email regarding quote requests, orders, payments, shipping, delivery, customer service, and other account-related matters. Where applicable, customers may manage their communication preferences or opt out of certain communications by contacting us at info@truefitautoparts.us. SMS opt-out requests may also be made by replying STOP to a text message.
We are committed to providing quality auto parts and dependable customer service. If you have questions about our warranties, privacy practices, or customer information, please contact us:
Phone: 816-473-9957
Email: info@truefitautoparts.us
We are here to assist you with your auto parts needs and provide reliable customer support.